Ju9 Privacy Policy — Your data, our responsibility

Ju9 (https://ju9.pro) is one of Bangladesh's most trusted online betting and gaming platforms. This Privacy Policy applies to every user who registers or visits our platform. Whenever you open an account, log in, place bets, or use any of our services on ju9, this Privacy Policy is in effect.

This policy clearly sets out: what personal data we collect, why we collect it, how we keep it secure, and what rights you have over it. ju9's Privacy Policy has been developed in accordance with international data protection standards.

Continuing to use our platform means you have read and accepted this Privacy Policy. Please take a moment to read this page carefully.

Ju9 collects only the minimum data necessary to provide its services. We never collect information that isn't needed. A full breakdown of the types of data we collect is provided below:

Information Collected Directly From You

• At registration: name, mobile number, date of birth, and password.
• For identity verification: National ID or passport details.
• For payments: mobile banking number (Mobile Banking, Nagad, Rocket).
• Contact with support: Conversation content and issue details.
• During profile updates: optional additional information.

Automatically Collected Information

• IP address and device information (model, operating system).
• Browser type and session duration.
• Activity logs on the platform (logins, bets, transactions).
• Cookie and local storage data.
• Referral source and page view data.

Ju9 uses collected data solely for specific, legitimate purposes. Under our Privacy Policy, those purposes are:

• For account creation, verification, and management.
• To process deposits, withdrawals, and transactions.
• To deliver gaming and betting services without interruption.
• To deliver relevant promotions, bonuses, and offers to you.
• To prevent fraud, money laundering, and cyberattacks.
• To meet legal obligations and comply with licensing requirements.
• To improve customer service and resolve issues.
• To improve platform performance and the overall user experience.
• To promote responsible gaming and detect excessive betting.

Ju9 does not generally share your personal information with third parties. However, in certain limited circumstances, a restricted set of data may be shared with trusted partners to enable service delivery.

Who Your Data May Be Shared With

• Payment Processors: Information required to process transactions via Mobile Banking, Nagad, and Rocket.
• KYC Partner: Trusted verification service provider for identity checks.
• Security services: Fraud detection and cybersecurity partner.
• Law Enforcement: In response to valid requests from courts or regulatory authorities.
• Licensing Authority: To the regulator for compliance with gaming license requirements.

The ju9 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, settings).
• Analytics Cookies: To understand which sections of the platform are used and how often.
• Performance Cookies: To identify page load times and technical issues.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some ju9 features to stop working correctly.

Ju9 uses industry-leading technology to keep your data safe. Our security systems run around the clock and are updated on a regular basis.

• All data is protected with SSL/TLS 256-bit encryption.
• Passwords are stored with bcrypt hashing — no one can view them directly.
• Servers are housed in secure data centers with 24/7 monitoring.
• Benefit from two-factor authentication (2FA) being kept active.
• Automatic alerts when unusual login activity or account behavior is detected.
• Regular security audits and penetration tests are conducted.

Data Retention Period

• Active account data: Retained until the account is closed.
• Transaction records: Minimum 5 years, as required by law.
• KYC Documents: Retained for the period required under licensing terms.
• Support chat logs: Up to 2 years.

Under ju9's Privacy Policy, you have a number of important rights over your data. To exercise any of these rights, please contact our support team.

Ju9 is strictly an adults-only (18+) gaming platform. We do not knowingly collect data from minors. Age verification is mandatory at registration, and national ID verification is carried out as part of the KYC process.

A note for parents — please use parental control software to restrict children and teenagers from accessing online gaming platforms.

Ju9 may update or amend this Privacy Policy at any time. For significant changes, we will post a notice on the platform and inform all registered users.

• The date of each update will be noted at the top of the page.
• Advance notice will be given for any material changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you disagree with the policy, you may request to close your account.

If you have any questions, complaints, or requests regarding our Privacy Policy, please get in touch. Our data protection team will respond within 72 hours.

• Email: [email protected]
• Live Chat: Click the chat button at the bottom right of the website.
• Support Hours: 24 hours a day, 7 days a week.